Privacy Policy

Last Updated: January 24, 2026

Welcome to RideHard Guwahati ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (https://ridehard.in) or interact with our advertisements on platforms like Facebook and Instagram (Meta Ads).

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out a form on our website, book a vehicle, or interact with our lead forms on social media. This includes:

  • Personal Identification: Name, Phone Number, Email Address.
  • Rental Requirements: Driving License details, Government ID Proof (Aadhar/Voter ID) for verification purposes during bike pickup.
  • Location Data: Pickup and drop-off preferences (e.g., Airport, Paltan Bazar).

2. How We Use Your Information

We use the data we collect for the following specific purposes:

  • Booking & Service: To confirm your bike rental reservation, verify your identity, and communicate pickup details.
  • Customer Support: To respond to your inquiries via WhatsApp, Email, or Phone.
  • Marketing & Improvements: To send you updates about our fleet, special offers on North East expeditions, or operational changes.

3. Meta (Facebook/Instagram) Lead Data

If you submit your information through a Meta Lead Generation Form (e.g., on Facebook or Instagram):

  • We use this data solely to contact you regarding the specific offer or query you expressed interest in (e.g., "Bike Rental Inquiry").
  • We do not sell or share this data with third-party data brokers.
  • We may use this data to create Custom Audiences on Meta platforms to show you relevant travel and rental content.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website traffic. These cookies help us understand which bikes (e.g., Royal Enfield vs. Scooty) are most popular among our visitors. You can choose to disable cookies through your browser settings, though this may affect some site functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. Your digital data is stored on secure servers, and physical documents (ID proofs) are handled strictly for verification and legal compliance.

6. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

7. Your Rights

You have the right to request access to the personal data we hold about you or request that we delete your contact information from our marketing lists. To exercise these rights, please contact us at the details below.

8. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

RideHard Guwahati
HK Path, H.No 61, Horen Kalita Rd, Athgaon
Guwahati, Assam 781001
Email: ridehardguwahati@gmail.com
Phone: +91 863-885-2052